eComfort has been an online retailer of HVAC equipment for homeowners. If you’ve bought from eComfort before and you’re looking for somewhere else to order, here’s what Buy Comfort Direct offers and a few things worth checking at any online HVAC store. We don’t have anything to say about eComfort itself beyond that. You know your own experience better than we do.
A little about us
We’re a Georgia HVAC company and we’ve been in this trade since 1995. Our team works out of our own warehouse in Winder. Call (877) 843-4822 or use live chat and you’ll reach real people in Winder, not an outsourced call center.
The brands we carry
Goodman, Daikin, MRCOOL and Solace. Solace is our own brand, built around R-32 refrigerant with a 10-year parts and compressor warranty.
Across those brands you’ll find central air conditioners, heat pumps, gas furnaces, air handlers, evaporator coils, package units and ductless mini splits, plus parts, supplies and tools.
We also sell complete matched systems:
- AC + furnace + coil
- Heat pump + furnace (dual fuel)
- Heat pump + air handler
- AC + air handler, and AC + coil
One thing to know up front: we don’t install. Plan on hiring a licensed HVAC contractor. Manufacturers expect it, and skipping it can void the warranty.
Switching stores? Check these things
Matched equipment
Make sure the outdoor unit and indoor coil or air handler are meant to go together. If you’re not sure where to start, our build your system tool keeps the pieces compatible.
Regional efficiency rules
What you can legally install depends on your DOE region. Our checkout won’t let split-system equipment through if it can’t be installed in your region.
Shipping and damage
Shipping is free with us on orders over $99. Large pieces go by freight. The carrier calls you to schedule, someone signs, and you inspect every carton first. If anything’s damaged, note it on the receipt, take photos and call us right away. If you’re near Winder, you can choose Pickup at checkout instead and pick the date and time you’ll come, with at least 24 hours’ notice.
Returns
Every store’s policy is different. Ours allows return requests within 30 days of delivery for new, uninstalled items in unopened packaging, with an RA number and a 15% restocking fee. Some items can’t be returned at all. Read the details on our shipping and returns page.
Warranty help
The manufacturer backs the warranty, but you’ll want a seller who’ll help with model and serial numbers when something goes wrong. See our warranty page.
Payment options
We offer Affirm and PayPal financing, subject to approval, and a price match guarantee.
What ordering looks like here
If you’re used to another store’s process, ours will feel familiar. Pick your equipment, or let the system selector do some of the narrowing. Add it to the cart. On Goodman items, the cart is where your price shows.
Checkout checks your DOE region for split systems. Then you choose freight delivery or pickup at our warehouse.
Once the equipment arrives, look over every carton before signing for it. After your contractor installs it, register it with the manufacturer. Goodman, for example, wants that done within 60 days of installation.
That’s about it. If you’d rather do the whole thing over the phone, that works too. Plenty of people call with their old model numbers in hand and we work out the replacement together. Have your current equipment’s data plates photographed before you call and it goes faster.
Contractors and tax-exempt buyers
If you buy for a business, ask us about trade pricing and terms. Resellers and exempt organizations can email a valid certificate to Info@BuyComfortDirect.com before ordering, and we’ll set up the account. Details are on our tax-exempt purchases page.
Common questions
Is Buy Comfort Direct connected to eComfort?
No. We’re an independent company in Winder, Georgia.
Can you help me pick a replacement system?
Yes. Use the system selector or call us with your current model numbers and we’ll help you find a match from what we carry.
Do contractors get different pricing?
Contractors and dealers can call about trade pricing and terms or sign up on our contractor page.
Ready to talk it through? Call (877) 843-4822 or visit our about us page.