Questions before you order? Call (877) 843-4822 or email info@buycomfortdirect.com. Buy Comfort Direct ships from our warehouse at 278 Nunnally Rd SE, Winder, GA 30680.
On this page: Shipping · Freight delivery · Returns · Warranty
Shipping
- Free shipping on orders over $99.
- Smaller items ship by parcel carrier. Large equipment such as condensers, furnaces, package units and complete systems ships by LTL freight truck.
- Shipping options and any charges are shown at checkout before you pay. Delivery estimates are estimates, not guarantees.
- Some split-system equipment can only be installed in certain regions under U.S. Department of Energy rules. Checkout tells you if an item can’t ship to your address.
Freight delivery: inspect before you sign
- The freight carrier contacts you to schedule delivery, and someone needs to be there to sign for it.
- Before signing, inspect every carton. If anything is damaged or missing, write it on the delivery receipt (for example “damaged carton” or “2 of 3 pieces received”) before you sign, and take photos.
- Call us at (877) 843-4822 or email info@buycomfortdirect.com right away so we can open a claim with the carrier.
Returns
- Return window: request a return within 30 days of delivery.
- Condition: items must be new, unused, uninstalled and in their original unopened packaging. Opened or installed equipment, special-order items, and Clearance or Overstock items can’t be returned.
- Return Authorization (RA): no returns are accepted without an RA number. Email info@buycomfortdirect.com or call (877) 843-4822 with your order number. We review requests within 1–2 business days and email the RA number and return instructions.
- Restocking fee: a 15% restocking fee applies to all returned merchandise.
- Return shipping: the purchaser pays return shipping. Use a trackable carrier (UPS or FedEx; USPS is not accepted) and keep your tracking number; we are not responsible for returns lost or damaged in transit. Freight equipment must go back by freight carrier, and we can help arrange it.
- Shipping charges: original shipping charges are not refundable. For orders that shipped free, the original shipping cost is deducted from the refund.
- Refunds: issued to the original payment method after the return is received and inspected.
Warranty
- Equipment is covered by the manufacturer’s warranty. Warranty terms and length vary by brand and model; see the product page and the manufacturer’s warranty document.
- Register your equipment. Many manufacturers require online registration after installation to receive the full warranty. Goodman, for example, requires registration within 60 days of installation. Keep your invoice and the installer’s information.
- Have a licensed HVAC contractor install your equipment. Installation that doesn’t follow the manufacturer’s instructions and local codes can void the warranty.
- Need help with a warranty question? Call (877) 843-4822 or email info@buycomfortdirect.com with your order number and model and serial numbers.
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